A: Wait the full 24-hour delivery window. Check your spam folder. If you still have nothing, use the official contact form on the SimHub website. Provide your proof of payment (PayPal/Stripe receipt).
This usually happens after a major Windows update or a significant hardware change (like a new motherboard), which alters your PC's hardware signature.
Are you experiencing any specific or connection issues?
A automated delivery system will send an email containing your unique SimHub.lic license file within minutes. How to Install Your SimHub License File
: Paste it into the same location on your new machine and run the latest installer over it to keep your settings and license intact .
The license is perpetual. This is not a subscription. Once you buy it, you own it forever. It covers all current and future minor or major version updates for life. There are no recurring payments.
There are two primary methods to install your license file. Method one is the easiest for 90% of users. Method two is for advanced users or those dealing with permission errors.
A single SimHub license is generally intended for personal use on your main sim racing rig. If you run multiple distinct simulators simultaneously, consider purchasing separate licenses to support development.