If you call during business hours (9 AM – 5 PM EST), it takes about 15 minutes. Via email, 24-48 hours.
Find the round, silver CR2032 coin battery on the main circuit board.
This erases absolutely everything – including video footage if the database is rebuilt. napco dvr password reset new
Due to heightened security standards, newer Napco surveillance products (including H.264 network DVRs and newer Napco Gemini systems) have strict security protocols that make simply looking up a default password difficult.
| Username | Password | |----------|----------| | admin | admin | | admin | 12345 | | admin | (blank) | | 1111 | 1111 | If you call during business hours (9 AM
Remove the outer screws holding the metal cover in place and slide the cover off.
Leaving a security system on its default settings makes it incredibly vulnerable to digital tampering or unauthorized local access. Once you successfully bypass the lockout, execute these baseline configurations: Leaving a security system on its default settings
| Step | Action | Details | |------|--------|---------| | 1 | | admin / blank; admin / admin@4k (CA4K); master / nax (NAX) | | 2 | Use “Forgot Password” | Right‑click live view → Setup → Forgot Password → check email for MAC address | | 3 | Physical reset button | Unplug → hold reset button → plug in while holding for 10 sec | | 4 | Serial number / UID method | Find serial on label; reboot to capture UID; contact dealer for super password | | 5 | Main board master code | Remove cover; locate 6‑digit code on metal shield; use to log in | | 6 | Jumper cold start | (iSecure only) Backup via NapcoNoc.com; install jumper JP2; power cycle | | 7 | Contact NAPCO support | If all else fails, call NAPCO Technical Services with your model number ready |
Once you regain access, ensure you document the new password in a secure password manager to avoid repeating the process.