Btes Power Outage Map Top ~upd~ ●

: Always assume downed power lines are energized and dangerous. Stay away and report them immediately to BTES at 423-968-1526 .

While you use the features to track the restoration, safety should be your top priority.

[Main Utility Grid] ---> [Automated Fiber Optic Equipment] ---> [Instant Internal Log] | [Wired Landline Call] -> [Automated Outage System: 423-968-2837] ----+ Direct Reporting Systems btes power outage map top

The outage map is an online, real-time tool that displays current power interruptions across the service territory. It helps customers quickly identify whether an outage has been reported near them, estimated restoration times, and the number of affected customers.

The map is accessible on the BGE website and can also be accessed through their mobile app. This makes it easy to stay informed on-the-go, whether you're at home, at work, or on the road. : Always assume downed power lines are energized

: Before relying solely on the map, ensure you have reported your specific outage to BTES to guarantee they are aware of the issue at your exact location. Monitor Regularly

When the lights flicker and the hum of the refrigerator stops, panic often sets in. For residents of Bristol, Virginia, and the surrounding areas, the first question is rarely "Why did this happen?" Instead, it is almost always: "When will it be back on?" [Main Utility Grid] ---> [Automated Fiber Optic Equipment]

If the fault is momentary—such as an animal touching a line and then moving away—an automatic device may restore power in a matter of seconds, and a crew may never need to be dispatched. If the fault is permanent, like a tree falling across the lines, the lights may blink a few times before ultimately staying off, at which point a crew must be sent out to make repairs.

: Crews then move to "tap lines" that serve groups of homes, finally restoring power to individual service drops. Prepare for Extended Outages